Customs Fees

Hi, I'm a US citizen in Mexico for the winter -- and then headed for a French-speaking country. I have had RosettaStone Spanish for a few years and
liked it, thinking it much more useful and efficient for picking up the lingo than the traditional school methods, which I have also shelled out for.

I just got RosettaStone French Levels 1-2-3 via UPS here in Mexico. Rosetta does not tell you about the customs charges that follow the up-front payment of $34.95 to UPS plus the cost of the program. Down here, yesterday, I had to pay
the UPS man another $125 USD in peso equivalents (Pesos 1,794.51) in duties and so-called customs broker fees. As a heads-up to customers ordering from overseas from US language companies, you might use your webpage to alert buyers about duties/broker fees sprung at the last minute. Rosetta sure did not warn me, and I have protested to them forcefully.

Thanks for your website.