No Support- DO NOT BUY Rosetta Stone

by Brian Sarmiento
(San Diego, CA)

I bought 3 versions of Rosetta Stone on Ebay, Registered online, unlocked the courses and started. After a year, my computer crashed and I lost all my lessons. I called Rosetta Stone for a new Activation ID# and they said "NO Problem, ust email me your receipt and we'll get you a new one".

After I did, they deemed my Software as Counterfeit becuase I purchased from a "Non Authorized Retailer"

How do we know if a retailer is Authorized?

Under their Global License Agreement, Under "Support"- it read that they will offer Support if I registered online, which I Did, but after a BBB complaint, they updated the Agreement to say they can cancel support at any time without reason.

Support is not good. And I wasted money on this.