Product activation nightmare

by Michael Haller
(Wroclaw, Poland)

One year ago my company bought the Rosetta Stone course polish for me. Initial installation went well and the quality and efficiency of learning with Rosetta Stone is already discussed in other reviews. My problem with Rosetta Stone is the activation after re-installing it on a new computer. In the last year my Laptop crashed twice, so I blew my two 'seats' already. A few days ago I bought a new Mac and did the installation again. Guess what, I can't activate the product now... Old computer broken, can't deactivate the product to free up another registration. The customer service is insisting on having a copy of: Order number, purchase receipt, first four and last four digits for the Credit card. All the things you have on hand when you're 5000 miles away from the office, trying to get this f... software working. The customer service representative was not wiling to issue a new activation code without the information requested above. Don't even know if the receipts can still be found in the office. But that's another problem. So I may end up with a Software package that I can't register anymore. This procedure is an absolute hassle for any customer and not designed to maintain a good customer relationship. Any other upcoming language learning in my life will not include Rosetta Stone! I will 'immerse' myself in other techniques....

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Same Experience
by: Daniel Standart

Yes, going through the same issue now. Rosetta Stone is now charging for their customer service support. $19.95. What an insult after having paid almost $500.00 for their product. My laptop crashed and now I can not activate Rosetta Stone on the same laptop. What a farce. We bought the course online so we don't have a hardcopy receipt. This company has screwed alot of people and the word is rapidly spreading. I will do my part in spreading the word.


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